Frequently Asked Questions

1. How do I add or delete employees to my online account? 
Simple!  Send us an add/delete form and we will have your organization’s employees updated within 1 business day.  The add/delete form can be located on our website under the “members only” tab.  Select the drop down, “Add-Delete Member Profiles Form”.  The form allows you to input up to 5 members.  If you have a larger list or need more information on who is listed in your organization, just give us a call at 888-221-3124.

2. I forgot my username or password.
Under the “Members Only” tab on the homepage, select the drop down “Forgot Password” or “Forgot Username”, here you will be prompted to input your email and reset your password or username.  If you have forgotten your username please call our office at 888-221-3124, and we will be happy to give it to you! 

3. Can I join FSA online?
Easy!  On our homepage click the “Join” tab, where you can see more information about member benefits and pricing.  Under Membership Application section of the page, select “Join Online Today!” and complete our membership form.  A staff member will be in touch with you by the next business day! 

4. How do I renew my membership?
As a courtesy, we will always send reminder emails when it is time to renew your membership.  The email will prompt you to a payment page and you will be done!  You can also renew online; on the home page, under “Members Only”, and select the “FSA Membership Renewal Form” from the drop down menu.

5. How do I post a job opening on the FSA website?
Members can submit job postings free of charge on the FSA Career Center for 30 days.  To post a job, go to the homepage, select “Member Services” and look for “Career Center” in the drop down.  Click on “Post a Job”.  Non-members are welcome to post as well for a fee of $200 for 30 days.

6. What are FSA’s office hours?
Monday – Friday
8 A.M. – 5 P.M. Eastern Time

7. Where can I check on my Continuing Education credits?
On our homepage, enter your login credentials and you will be directed to your profile information.  Select “Conference and Seminar Attendance” under profile details or scroll down to the bottom of your profile to view your continuing education credits.

8. How can I view form receipts and/or Continuing Education Certificates?
On our homepage, enter your login credentials.  Right above your profile picture or the default FSA logo, hover over “My Profile” to see a drop down menu, click “message history” on the drop down menu.  To view the message, click the “blue notepad” icon on the left hand side of the message subject line.  

Frequently Asked Questions - Fogarty Training Center

9. When does my Level 1 or Level 2 Stormwater Operator Certification expire?
Your operator certification expires in the fifth year after you completed the course.  Re-certification does not require in class attendance, you can simply attend a hosted webinar.  Or go to our complete list of certified operator to see the year you need to recertify.  For more information visit the recertification page

10. Where can I view my certifications and exam scores?
By logging in to your account on the FSA homepage, you will be directed to your profile.  On your profile homepage you can view your exam scores and certifications by scrolling to the bottom of the page.  It is the last section on your profile overview. 

 11. Who should take the Level 1 Stormwater Operator Certification Training course?
The Level 1 course is intended for stormwater field maintenance personnel such as formen, spray technicians, heavy equipment operators, street sweepers, road stabilization crews, crew leaders, etc.

12. Who should take the Level 2 Stormwater Operator Certification Training course?
The Level 2 course is intended for crew leaders, supervisors, managers and anyone with a position that requires supervisory skills.

13. How can I host a Level 1 or Level 2 Training course in my area?
On our homepage select “Member Services”, click the drop down selection “Training Center”.  At the bottom of the page you can fill out a “Host Application” and submit it to us via mail or email. 

14. What do I do if I signed up for a course and have not received a confirmation?
If you have registered for a course and have not received a confirmation, please check with the FSA Training Center at 1-888-221-3124 as soon as possible.

15. What do I do if I’ve registered and cannot attend?
If you have registered and cannot attend, we recommend trying to find a replacement from your organization. If you are unable to do so then a refund will be given, minus a $25 processing fee. FSA must receive the request for cancellation in writing at least 10 business days prior to the first course day. 

16. There isn't a class in my area.  Can I be notified when there is one?
Yes, simply fill out the contact request form and we will email you if a class is in your area!